Different types of procedures are required for handling different types of calls. Therefore, it is crucial to match appropriate training content to the evaluation of each type of incident. Whether initial, on-going, or remedial training is involved, VPI COACHING is designed for maximum relevancy and speed of response to your needs. Now you can easily import, link, customize and organize content relevant to each type of incident that originates from a variety of approved sources, such as APCO, to cover all required knowledge, including safety issues, terminology, dispatching protocols, procedures and record requirement, 911 center requirements, and any other training content.

VPI COACHING automatically assigns targeted coaching assignments and training quizzes based on thresholds you define to help call takers and dispatchers quickly address and bridge skill gaps.

With VPI COACHING, you can respond to evolving requirements quickly and automatically assign training content that directly addresses the needs of each call taker, dispatcher, or supervisor. The course content can be accessed from any PC workstation at your center, via Web interface. When VPI COACHING is used in conjunction with VPI QUALITY – our powerful quality assurance solution – appropriate coaching and messaging can be automatically assigned according to results of QA evaluation and knowledge gaps it reveals. By setting up automated triggering of coaching and notifications, PSAPs can ensure learning consistency across multiple shifts, supervisors and locations.

Learning content can be manually or automatically selected from a list of modules in learning library and assigned to individual employees as needed, according to pre-defined criteria

VPI COACHING enables you to significantly improve your response time to new emergency situations and helps you keep all needed parties engaged. Speed of distribution of information on new events, such as a new fire across major highways, will impact the accuracy and efficiency of a call takers’ response to an influx of related calls. With embedded messaging, you manage delivery of critical information to call takers in a centralized manner. Provide just-in-time notifications via network pop-ups or by using desktop tickers. You can also request acknowledgement or read receipts to track the response of each call taker.

User-friendly interface allows supervisors to compose messages and automate their delivery. Messages can be set up to require call taker’s or dispatcher’s acknowledgement.