Transforming Compliance, Quality and Performance Management.
Founded on the principles of innovation and superior service since 1994, we have grown to become the world’s leading developer of customer experience and workforce optimization software solutions and services for enterprises, trading floors, government agencies and first responders. Our unique, award-winning VPI EMPOWER™ Web-based software suite integrates call recording, quality management, interaction analytics, performance reporting, E-learning and conversational virtual call agents. This groundbreaking solution suite enables organizations to radically improve customer experience, optimize operational performance, minimize risk and ensure compliance with less staff than ever before possible.
Every module within the VPI EMPOWER suite leverages advanced analytics, workflow automation and an open, Web 2.0 architecture to capture and share real-time insights from multiple communications and customer management platforms and automate virtually every manual task performed within contact centers today. VPI’s approach has been disruptive to legacy designs because its software is easy to deploy, easy to use, and extremely cost effective – resulting in a significant return on investment.
Our 1,500+ successful customers in 50 countries worldwide tell the story best. Here are just a few.
Founded: 1994 by current CEO privately held, debt free, 15 years of profitable growth
Headquarters: Camarillo, California, US-based Research & Development
Our Team: 80 highly skilled VPI professionals
Customers: More than 1,500 customers in 50 countries, 100,000+ seats/channels licensed globally. VPI’s blue chip customer base includes leading organizations - including 10 of the Fortune Top 50 companies - in the most competitive industry sectors, including financial services, outsourcing services, public safety, healthcare and energy.
Strategic Partnerships with leading telecommunications vendors, software developers and system integrators including Aspect, Avaya, Avtec, Cisco, Genesys, Microsoft, Mitel, NEC, Pipkins, Siemens, Speakerbus and Utopy.
Mission: Continue to build on VPI’s reputation as the innovation leader for Customer Experience and Workforce Optimization solutions and services. Maintain standard of excellence of VPI solutions and services – establishing VPI as the customers’ first choice in every market we serve. Consistently exceed the expectations of our customers; anticipate the evolving needs of our customers by providing new, enabling technology solutions.
Core Values: VPI’s core values guide its customer-focused culture and success. We are intentionally innovative, authentic, competent, accountable and collaborative. This innate culture of customer satisfaction is a compelling basis for our success. The VPI team consists of passionate individuals who embrace our company culture and strive to develop exceptional solutions and services that exceed customer expectations. We understand and anticipate our customers’ needs and preferences and strive to consistently provide superior solutions and unmatched value.
VPI is gaining a reputation for having the ultimate best-in-class Customer Experience Optimization Suite. The VPI Empower suite can be deployed in premise-based or virtual environments and supports distributed multi-site, multi-channel contact centers running on legacy and multi-vendor VoIP solutions. This reputation is born from VPI’s long-standing vision and singular focus upon enabling improved customer experience, operational performance, and compliance by means of capturing actionable insights from unified communications using advanced analytics, powerful reporting, artificial intelligence and data-driven workflows.
VPI’s vision has elevated its products and services to a new standard of excellence. Our solutions are unmatched in the industry – no comparable technologies are currently available. We are consistently on the cutting edge of contact center customer experience technology.
Superior Products – Tightly integrated, analytics-driven, scalable, modular service-based architecture to enable the application of six sigma quality methodologies for the capture, classification, evaluation, workflow automation and performance measurement of individuals and teams with the sole purpose of improving productivity and customer experience in contact centers.
Outstanding Service – From the first sales contact forward, our team differentiates itself with best-in-class customer experience. VPI has countless customer and partner testimonials attesting to this unmatched standard of care.
VPI is led by a seasoned management team with over 150 years of industry experience and supported by a passionate and talented team of over 80 dedicated professionals.
President & CEO, Founder
VPI CEO since 2005
Managing Partner since 1988
Responsible for strategic planning and partner alliances
EVP of Sales & Marketing
Responsible for VPI Sales and Operations since 1999
Previous positions with GE Capital and Deloitte & Touche
Responsible for VPI Product Development since 2007
Previously CEO of ISense Technology, Dialogic/Intel, Spectron, Informix and HP
Established in 1994, VPI developed the world’s first open architecture call recording solution, leveraging a Microsoft Windows platform. With nearly two decades of proven innovation in cross-platform voice and screen recording solutions, VPI is now the world’s leading provider of interaction recording, analytics and workforce optimization solutions for enterprises, contact centers, trading floors, government agencies and first responders worldwide.
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Ensure Compliance. Boost Workforce Performance. Delight More Customers.